As a Telecaller at Axlelines, your main role is to make outbound calls to potential customers, build relationships, and promote the company’s products and services. Here is a job description for a Telecaller position at Axlelines:

Outbound Calling: Make proactive outbound calls to potential customers from a provided list or database. Introduce the company’s products and services, explain their features and benefits, and provide information to generate interest.

Lead Generation: Identify and qualify potential leads through telephonic conversations. Gather relevant information such as customer needs, requirements, and purchasing timelines. Update lead databases or CRM systems with accurate and detailed information.

Customer Engagement: Engage with customers in a professional and courteous manner, actively listen to their queries, and provide appropriate responses. Address customer concerns, provide accurate product information, and assist in resolving any issues or questions they may have.

Product Promotion: Effectively communicate the value proposition of Axlelines’ products and services to potential customers. Highlight key features, advantages, and benefits to generate interest and persuade customers to consider Axlelines as their preferred provider.

Relationship Building: Build and maintain strong relationships with customers by consistently delivering a high level of service and support. Establish trust and credibility by demonstrating product knowledge and understanding customer needs. Follow up on customer inquiries, provide additional information as needed, and nurture relationships for potential future business opportunities.

Sales Support: Collaborate with the sales team to support their efforts in closing deals and achieving sales targets. Provide qualified leads and timely updates on customer interactions and preferences. Coordinate with internal teams to ensure smooth communication and information sharing.

Data Management: Maintain accurate and up-to-date records of customer interactions, inquiries, and outcomes in CRM or other designated systems. Ensure data integrity and confidentiality.

Target Achievement: Meet or exceed assigned targets for call volume, lead generation, and conversion rates. Regularly review performance metrics and take necessary steps to improve performance and achieve objectives.

Product Knowledge: Stay updated on Axlelines’ product portfolio, industry trends, and competitive landscape. Continuously enhance product knowledge to effectively address customer inquiries and position the company as a trusted and knowledgeable provider.

Compliance: Adhere to company policies, procedures, and ethical standards. Ensure compliance with relevant regulations and guidelines during customer interactions and data handling.